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TERMS AND CONDITIONS – DGSOL Digital Marketing Agency Malaysia

Welcome to DGSOL Marketing, a leading Digital Marketing Agency in Malaysia. These Terms and Conditions govern your use of our website and services provided by DGSOL SDN BHD (Company No. 1044980-M).

By accessing our website or engaging our services, you agree to comply with the terms outlined below.

1. Acceptance of Terms

By using our website, submitting inquiries, or purchasing our services, you confirm that you:

  • Have read and understood these Terms
  • Agree to be legally bound by them
  • Accept our Privacy Policy

If you do not agree, you must discontinue use of our website and services.

2. Our Digital Marketing Services

We offer a full range of digital marketing services, including:

  • Search Engine Optimization (SEO) – Local SEO, Technical SEO, Link Building, Content Writing
  • Social Media Marketing – Facebook, Instagram, TikTok, LinkedIn
  • Google Ads & PPC Campaign Management
  • Website Design & Development
  • Mobile App Development (iOS, Android, Cross-Platform)
  • App Store Optimization (ASO)
  • Graphic Design & Branding
  • WhatsApp, SMS & Telegram Marketing
  • Content Writing & Copywriting

All project details—including scope, timelines, and pricing—will be defined in a separate Service Agreement or Proposal.

3. Eligibility

Our services are available to individuals and businesses who:

  • Are at least 18 years old
  • Have legal authority to enter into agreements

By working with us, you confirm that you meet these requirements.

4. Client Responsibilities

To ensure successful project delivery, clients agree to:

  • Provide accurate and complete information
  • Respond promptly to approvals and feedback requests
  • Grant necessary access to tools, platforms, and accounts
  • Ensure all provided content is legally owned or licensed
  • Inform us of any changes that may impact the project

Delays in communication may affect timelines and results.

5. Intellectual Property Rights

5.1 Client-Owned Materials

All materials provided by the client remain their property.

5.2 DGSOL-Created Work

Upon full payment, ownership of deliverables (designs, content, campaigns) is transferred to the client.

However, DGSOL Malaysia retains the right to:

  • Showcase work in portfolios
  • Use results in case studies and marketing

(unless otherwise agreed in writing)

5.3 Proprietary Systems

All internal tools, frameworks, and processes remain the exclusive property of DGSOL.

6. Payment Policy

  • All fees are agreed upon before project commencement
  • Payments are due as per invoice terms
  • Deposits may be required for project-based work

We reserve the right to:

  • Pause services for unpaid invoices
  • Apply late payment charges

All pricing is in Malaysian Ringgit (MYR) and may include applicable taxes (SST).

7. Refund Policy

Due to the nature of digital marketing services, we maintain a no-refund policy for:

  • Completed work
  • Ongoing projects

Refunds may be considered only if:

  • Work has not started
  • A written request is submitted

However, if a project has not yet commenced, a refund request may be considered on a case-by-case basis, minus any applicable administrative or consultation fees.

8. Confidentiality

Both parties agree to keep all sensitive information confidential, including:

  • Business strategies
  • Marketing data
  • Financial information

We will not disclose your information without consent unless required by law.

9. Results Disclaimer

As a professional SEO and Digital Marketing Agency in Malaysia, we use proven strategies and best practices. However, we do not guarantee:

  • Search engine rankings
  • Traffic or lead volumes
  • Revenue or ROI

Results depend on multiple external factors, including competition and platform changes.

10. Third-Party Platforms

Our services may involve platforms such as:

  • Google
  • Meta (Facebook & Instagram)
  • TikTok
  • WhatsApp
  • Telegram

We are not responsible for:

  • Platform changes
  • Policy updates
  • Service interruptions

11. Limitation of Liability

To the maximum extent permitted by Malaysian law, DGSOL Malaysia shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits or data
  • Business interruptions

Our total liability is limited to the fees paid within the last three (3) months prior to any claim.

12. Termination of Services

Either party may terminate the agreement based on written notice. Upon termination:

  • Outstanding payments become due immediately
  • Completed work will be delivered
  • Confidential information must be returned or destroyed

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

14. Updates to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Your continued use of our services after any changes constitutes your acceptance of the revised terms.

15. Contact Information

For any questions regarding these Terms:

DGSOL SDN BHD (1044980-M)
📍 Address: 6-1, Jalan Singa 1/11, Bandar SG Long, 43000 Puchong, Selangor, Malaysia
📞 Phone: +60 12-890 7377
📧 Email: info@dgsolmarketing.com | support@dgsolmarketing.com